In a perfect world, customers come in with plenty of time to spare in getting their invitations and stationery on time and they never have any trouble getting approval from everyone and taking proofs off hold and moving orders forward. In the real world, we work every day with far less time than we really need on many orders, and we are on the phone begging and bribing (we'll send Berger's cookies!) our suppliers for favors for our customers.
When we need to get something from Crane in a hurry, you've heard us say that we have someone at Crane we can call for a favor, and she'll pull off small miracles. This is Mary-Kay, Crane's Customer Service Manager, in Crane's booth at the National Stationery Show. I can't tell you how many of you have gotten your holiday cards, party invitations, wedding invitations, wedding programs, and menu cards on time - and just in the nick of time - because Mary-Kay took the order under her capable wing and walked it through Crane and made sure it left the building. She is a wonderful one-of-a-kind, and thank you, Mary-Kay!
When we need to get something from Crane in a hurry, you've heard us say that we have someone at Crane we can call for a favor, and she'll pull off small miracles. This is Mary-Kay, Crane's Customer Service Manager, in Crane's booth at the National Stationery Show. I can't tell you how many of you have gotten your holiday cards, party invitations, wedding invitations, wedding programs, and menu cards on time - and just in the nick of time - because Mary-Kay took the order under her capable wing and walked it through Crane and made sure it left the building. She is a wonderful one-of-a-kind, and thank you, Mary-Kay!
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